Ben Bolton
Latest From Ben Bolton
Changing the role of the underwriter
All the research suggests transformation of the traditional underwriter role is overdue if businesses are to succeed in a modern, fast-changing and highly competitive global market insurance market
Delivering a global claims service: the challenge for London
London market insurers need to work out how to deliver on their promise to the client in an international context
Power50: Claiming the upper hand
One of the most striking aspects of Gracechurch Consulting‘s recent UK, Europe and US comparative survey is the inconsistent claims handling service provided by most international insurers
Lloyd’s has reached a tipping point and must promote its strengths - Bolton
The market faces dangers of inconsistency, over-complexity and a strong tendency to carry on as before
Underwriting talent and reinsurance operating models
Reinsurance underwriting is increasingly about much more than simply risk selection and pricing – it is about business development and building long-term relationships.
Claims talent – a critical differentiator?
Claims service is the promise to the end client, so delivering a poor service equates to a poor product, a sign something is not working. People quality is still the critical element of any broker-insurer relationship, and claims is a vital part of that service delivery